Social media is great. It allows us to connect instantly; with our friends, our customers, and beyond. We can post as often as we like, as opposed to the old days when you talked to one person at a time or sent out painstakingly crafted mailshots.
The downside to this is that the care that went into those mailshots is lost. We are less likely to check our words before pressing ‘post’. This can have all types of unintended consequences including, as I have said before, making a highly professional business look a bit amateur.
One mistake in particular has bothered me today.
Misuse of apostrophes can change the meaning of a sentence or just look a bit rubbish. To recap our primary school English class (in case it was as long ago for you as it was for me): apostrophes are used for possession and contraction.
Does something belong to you? Then you need an apostrophe between your name and the S (assuming you like to speak about yourself in the third person): Juliet’s bugbear.
Are you abbreviating a word or joining two together? You need an apostrophe to mark the missing letters, don’t you?
You do not need an apostrophe when making a normal noun into a plural (unless you’re talking about something belonging to it). So ‘mum’s in business’ is wrong if you’re talking about multiple mums rather than trying to say that one ‘mum is in business‘. See what I mean about changing the meaning? *
The most common exception: ‘it is’ contracts to ‘it’s’, as you would expect, but something belonging to it becomes ‘its’ – no apostrophe. Don’t you just love the English language?
The other thing I’ve been seeing a lot lately is ‘who’s’. Now technically this is correct use of an apostrophe, and I wouldn’t even bring it up except that we’re on the subject already. However, there is a lovely English word that you might have forgotten exists. Whose. Personally, I much prefer it. Try it yourself and see what you think.
I remember at school we had the most trouble with the possessive of multiples, where something belongs to a group, e.g. the girls’ team. However I can’t say I’ve noticed this issue online. Perhaps where I’ve seen ‘the girl’s team’ I’ve assumed that the writer meant the team belongs to one girl (or is talking about the team from one girl’s point of view). Or perhaps the apostrophe is omitted entirely and I roll my eyes inwardly and move on, slightly disappointed but less bothered than I would be by a misplaced one (why does this bother me less? No idea). Has anyone else noticed this?
Have you made these errors in your business posts, or have you seen any howlers?
Which language rules trip you up?
Don’t forget that, just as you can reach more potential clients through social media, you can lose them through mistakes. Always check your post carefully before releasing it into the wild. And, for important documents, consider getting a second pair of eyes to check.
* Note: you also do not need an apostrophe when making an acronym into a plural, e.g. ‘CD’ becomes ‘CDs’, not ‘CD’s’. J